ConnectUp AI
✨
Driven Interaction QA For Companies
Avoid compliance risks, save QA time and focus on business growth.
25%
Compliance Error Detection Rate
25%
Compliance Error Detection Rate
65%
Coaching Accuracy
65%
Coaching Accuracy
35%
Evaluation Consistency Rate
35%
Evaluation Consistency Rate
2%
Traditional Sampling QA
Interaction Coverage
90%
Compliance Error Detection Rate
90%
Compliance Error Detection Rate
85%
Coaching Accuracy
85%
Coaching Accuracy
95%
Evaluation Consistency Rate
95%
Evaluation Consistency Rate
100%
AI QA With ConnectUp
Interaction Coverage
Transform Your Data Into Meaningful Answers
Ask strategic questions and let Studies uncover the insights for you.
Explore what your data already knows — but hasn't told you yet .
See How ConnectUp Works
Monitor, Evaluate, Coach your Calling Agents - Minus all the grunt work.
connectup.cloud /dashboard
One Platform. Multiple Smart Modules.
Manage everything from quality to scheduling with purpose-built modules designed for modern BPOs.
QA Module
Speed up your QA process with AI-powered reviews . Get faster insights, customizable scorecards, and full traceability to boost performance without adding manual work.
ConnectUp AI
Bring AI-driven innovation to your QA process. Gemma analyzes conversations, detects linguistic patterns, and enhances automation in evaluations and coaching flows.
Business Logic
Turn every evaluation into action. Set rules, automate coaching triggers, and track behavior with smart business logic aligned to your goals.
Integrated Modules
Supercharge your QA stack with powerful add-ons: sentiment analysis, coaching tools, BI dashboards, and more fully integrated with ConnectUp.
Sales Tracker
Track your sales performance in real time. Get a detailed view of conversions, outcomes by campaign, and agent performance.
Workforce Management
Plan and manage your workforce with precision. Automate shift scheduling and manage time efficiently to reduce operational costs and improve service levels.
HR Module
Centralize employee records and lifecycle management. From onboarding to performance tracking, streamline your human resource operations.
Time Off
Enable employees to request time off, monitor balances, and ensure proper staffing with approval workflows, conflict alerts, and calendar integration.
Empower Your Workflow With ConnectUp AI
Seamless integrations, and actionable insights to streamline your operations.
Seamless Integration Across All Customer Channels
Effortlessly capture customer interactions from phone interactions, chats, support tickets, video interactions, and more — all in one place.
Manual Audits vs Connectup AI
Last Week
2000
Manual Audits
10000
ConnectUp AI Audits ✨
Instant Insight Reporting
Transform raw data into clear insights in seconds. Empower smarter decisions with real-time, always-learning intelligence.
Keyword Tracking Powers Smarter Evaluations
Automatically detect key phrases, filter out irrelevant content, and redact sensitive data — enabling AI to answer forms accurately and provide contextual feedback.
- Maria Torres Jul 20, 2025Score72%Inbound Call Form Opening SectionGemma AnswerConnectUp AI The agent greeted the customer, but the tone felt a bit robotic and rushed. A warmer tone and personal touch (e.g., using the customer’s name, asking how their day is going) would create a more engaging experience. Small changes in the opening can significantly boost customer satisfaction and call flow.
AI-Driven Feedback For Every Interaction
Let AI analyze conversations using custom prompts tailored to your QA questions — so you can track the behaviors that matter, extract specific insights, and ensure quality at scale without manual review.
Enterprise-Level Security and Compliance
We protect your data with international standards, full encryption, and industry best practices.
Regulatory Compliance
-
AWS Security Standards
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PCI DSS Certification
-
Industry Best Practices
Operational Security
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Continuous Backups
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Regular Security Audits
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Security Patching and Updates
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Incident Response Plan
Data Protection
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End-to-End Encryption
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Zero Trust Architecture
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Access Controls & Monitoring
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Data Residency & Sovereignty Controls
Find The Perfect Plan For Your Needs
Choose plan that works best for you, feel free to contact us
Growth
Base features included
- Up to 12,500 auto-evaluated interactions (STT + QA)
- Up to 400 users
- Sales Tracker Module
- Time Off Module
- Timesheet Module
- Announcements Module
- Standard APIs Access
- Standard Support
- Standard Dashboard & Basic Reports
- Standard Reports
Scale
Growth features included
- Up to 27,000 auto-evaluated interactions
- Up to 10,000 auto-evaluated chats/emails
- Up to 1,000 users
- PII Detection
- Emotion Analysis
- Custom Power BI Reports
- Document Manager
- WMF Module
- Advanced API integrations
- Priority support
Enterprise
Scale features included
- Up to 66,700 auto-evaluated interactions
- Up to 25,000 auto-evaluated chats/emails
- 1,000 to 10,000 users
- Custom Dashboards
- Tailored Reporting
- Personalized integrations (ERP, CRM, etc.)
- 24/7 support and a dedicated account manager
- Personalized onboarding and training
- Guaranteed SLA and compliance (ISO, SOC)
- Exclusive access to feature roadmap
Growth
Base features included
- Up to 12,500 auto-evaluated interactions (STT + QA)
- Up to 400 users
- Sales Tracker Module
- Time Off Module
- Timesheet Module
- Announcements Module
- Standard APIs Access
- Standard Support
- Standard Dashboard & Basic Reports
- Standard Reports
Scale
Growth features included
- Up to 27,000 auto-evaluated interactions
- Up to 10,000 auto-evaluated chats/emails
- Up to 1,000 users
- PII Detection
- Emotion Analysis
- Custom Power BI Reports
- Document Manager
- WMF Module
- Advanced API integrations
- Priority support
Enterprise
Scale features included
- Up to 66,700 auto-evaluated interactions
- Up to 25,000 auto-evaluated chats/emails
- 1,000 to 10,000 users
- Custom Dashboards
- Tailored Reporting
- Personalized integrations (ERP, CRM, etc.)
- 24/7 support and a dedicated account manager
- Personalized onboarding and training
- Guaranteed SLA and compliance (ISO, SOC)
- Exclusive access to feature roadmap
Need a custom solution? Contact our sales team
Explore The Magic Of AI Enabled QA
Still following traditional ways to train and coach your agents? Let us show you a better way.
Frequently Asked Questions
Answers to common questions about ConnectUp and its features. If you have any other questions, please don't hesitate to contact us.